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ITIL® 4 Specialist - Drive Stakeholder Value (Exam included)

This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Available soon.

Course in process of accreditation.

 

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As from 2017 Business Training is a Training Organization accredited by PeopleCert.

•    ITSM practitioners responsible for managing and integrating stakeholders.
•    ITSM practitioners focusing on customer journey and experience.
•    ITSM practitioners responsible for fostering relationships with partners and suppliers.