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ITIL® Capabilities Stream - Planning, Protection & Optimization (exam included)

Introduction to ITIL® Planning, Protection & Optimization. Processes (Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management). Roles and Responsibilities. Technology and Implementation Considerations...

  • The importance of Service Management as a Practice.
  • The importance of ITIL® Planning, Protection & Optimization while providing Service.
  • How all processes in ITIL® Planning, Protection & Optimization interact with other Service Lifecycle processes.
  • The processes, activities, methods and functions used in each of the ITIL® Planning, Protection & Optimization processes.
  • How to use the ITIL® Planning, Protection & Optimization processes, activities and functions to achieve operational excellence.
  • How to measure ITIL® Planning, Protection & Optimization.
  • Understanding of technology and implementation considerations surrounding ITIL® Planning, Protection & Optimization.
  • Challenges, Critical Success Factors and Risks associated to ITIL® Planning, Protection & Optimization.

ITIL® is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.

  • Staff involved in Planning, Protection and Optimization of IT Services.
  • Individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.
  • Individuals who require a deep understanding of ITIL® in Planning, Protection & Optimization processes and how it may be used to enhance the quality of IT services.