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ITIL® Capabilities Stream - Service Offering & Agreement (exam included)

Introduction to ITIL® Capabilities Stream - Service Offering & Agreement. Processes (Service Portfolio Management / Service Catalogue Management / Service Level Management / Demand Management / Supplier Management / Financial Management / Business Relationship Management). Roles and Responsibilities. Technology and implementation Considerations...

  • Introduction to ITIL® Service Offering & Agreement
  • Processes (Service Portfolio Management / Service Level Management / Service Catalogue Management / Demand Management / Supplier Management / Financial Management)
  • Organization
  • Technology Considerations
  • Challenges and Critical Success Factors
 
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  • Staff involved in Service Offering & Agreement of IT Services.
  • Individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.
  • Individuals who require a deep understanding of ITIL® in Service Offering & Agreement processes and how it may be used to enhance the quality of IT services.