{"id":21931,"date":"2026-01-13T15:16:23","date_gmt":"2026-01-13T15:16:23","guid":{"rendered":"https:\/\/www.business-training.lu\/training\/itil-4-specialist-drive-stakeholder-value\/"},"modified":"2026-01-13T15:16:23","modified_gmt":"2026-01-13T15:16:23","slug":"itil-4-specialist-drive-stakeholder-value","status":"publish","type":"training","link":"https:\/\/www.business-training.lu\/fr\/training\/itil-4-specialist-drive-stakeholder-value\/","title":{"rendered":"ITIL\u00ae 4 Specialist \u2013 Drive Stakeholder Value"},"content":{"rendered":"<p>This module covers all types of engagement and interactions between a service provider and<br \/>\ntheir customers, users, suppliers and partners. It focuses on the conversion of demand into<br \/>\nvalue via IT enabled services.<br \/>\nIt addresses topics such as Service Level Agreement (SLA) design, multi-supplier<br \/>\nmanagement, communication, relationship management, customer experience (CX) and user<br \/>\nexperience (UX) design, and customer journey mapping.<br \/>\nIt provides candidates with the tools to increase stakeholder satisfaction which is integral to<br \/>\nbusiness success in the current competitive landscape.<br \/>\nAn exam voucher that is valid for one year will be issued on the first day of the training<br \/>\nITIL 4 Specialist &#8211; Drive Stakeholder Value course is provided by Business Training, an ATO of<br \/>\nPeopleCert<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX)&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"template":"","meta":{"footnotes":""},"training_categories":[972,921,970],"training_tags":[],"class_list":["post-21931","training","type-training","status-publish","hentry","training_categories-itil-fr","training_categories-management-training-fr","training_categories-service-management-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITIL\u00ae 4 Specialist \u2013 Drive Stakeholder Value - Business Training<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.business-training.lu\/fr\/training\/itil-4-specialist-drive-stakeholder-value\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL\u00ae 4 Specialist \u2013 Drive Stakeholder Value - Business Training\" \/>\n<meta property=\"og:description\" content=\"This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. 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