ITIL® has led the IT Service Management industry with guidance,
training and certification programs for over 30 years. ITIL® 4
brings ITIL® up to date by re-shaping much of the established
ITSM practices in the wider context of customer experience,
value streams, and digital transformation, as well as embracing
new ways of working such as Lean, Agile, and DevOps.
ITIL® 4 provides the guidance organizations need to address
new service management challenges and utilize the potential
of modern technology. It is designed to ensure a flexible,
coordinated and integrated system for the effective governance
and management of IT-enabled services.
An exam voucher that is valid for one year will be issued on the first
day of the training
The ITIL 4 Foundation course is provided by Business Training,
an ATO of PeopleCert.
Management Training
ITIL® 4 Foundation (exam included)
Who should attend this course?
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
Prerequisites
There are no formal prerequisites for this course
ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher level qualifications and its primary objectives are to provide participants with:
- An introduction to the management of modern IT-enabled services;
- An understanding of the common ITIL® 4 language and key concepts;
- An insight in how to improve their work and the work of their organizations;
- An overview of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
This training includes a voucher for an official online proctored exam. This voucher is valid for one year.
ITIL® 4 is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.
Key Concepts of Service Management
- Value and value co-creation
- Organizations, service providers, service consumers and other stakeholders
- Products and services
- Service relationships
- Value: outcome, costs and risks
The Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
The ITIL® 4 Service Value System
- Opportunity, demand and value
- The ITIL guiding principles
- Governance
- Service value chain
- Practices
- Continual improvement
The ITIL® 4 Management Practices
- General practices
- Service management practices
- Technical practices
Mock Exam
Practical information
Duration
3 days
Languages
EN / FR / NL
Price
€ 1.500 + 3% VAT
Location
Classroom Courses
Schedule
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