This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
An exam voucher is included in the training’s price.
The ITIL® 4 Specialist – Drive Stakeholder Value courses on this page are offered by D-ICT Solutions ATO/Affiliate of AXELOS Limited. ITIL® 4 is a [registered] trade mark of AXELOS Limited. All rights reserved.