Conflict is common but not necessarily harmful: it can be prevented, managed or transformed into tracks for improvement.Understand that conflicts can also have positive effects, and learn to master techniques to anticipate conflicts, to manage the interpersonal issues, to solve conflicts in a team.
Objectives: Definition, types of conflicts, the causes and the evolution of conflicts. Acquire methods to manage and solve conflicts in a constructive way. Evaluate the impact of one’s attitude on the handling of the conflict. No solution? Separate conflict and environment.
Soft Skills
Conflict management and how to stop it on time
Who should attend this course?
Conflict is common but not necessarily harmful: it can be prevented, managed or transformed into tracks for improvement.Understand that conflicts can also have positive effects, and learn to master techniques to anticipate conflicts, to manage the interpersonal issues, to solve conflicts in a team.
Objectives
• Definition, types of conflicts, the causes and the evolution of conflicts.
• Acquire methods to manage and solve conflicts in a constructive way.
• Evaluate the impact of one’s attitude on the handling of the conflict.
• No solution? Separate conflict and environment.
Prerequisites
Book your training
Enter your information to confirm your booking.