Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance. The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate application of concepts.
ServiceNow System Administration Advanced
Who should attend this course?
This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately six to 12 months.
This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course examines the importance of reporting. Debugging tools are introduced. Also, ServiceNow’s ability to integrate with many third-party applications and data sources is analyzed. The course reviews how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist. Tools for data hygiene is reviewed. The course emphasizes the importance of maintaining the system to provide a better user experience.
Module 1: Application Data Management
- Lab 1.1: Configuration and Update Sets
- Lab 1.2: Clone an Instance
- Lab 1.3: Create a Database Index
Module 2: Reporting
- Lab 2.1: Report Using a Database View
- Lab 2.2: Report with a Report Source
- Lab 2.3: Create a Dashboard
Module 3: Debugging
- Lab 3.1: Session Debug
- Lab 3.2: Scripts – Background and Fix Scripts
- Lab 3.3 Script Debugger
Module 4: Integrations
- Lab 4.1: Web Services
- Lab 4.2: Flow Designer
- Lab 4.3: IntegrationHub
Module 5: Platform Optimization and Maintenance – Data
- Lab 5.1: Data Maintenance
Module 6: Platform Optimization and Maintenance – Instance
- Lab 6.1: Instance Maintenance
- Lab 6.2: Upgrades and Calculations
- Cross Scope Application Security
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